Privacy Policy
Effective Date: October 2025
INTRODUCTION
This Privacy Policy explains how Pocket Physio (“Pocket Physio,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal and health-related information. By accessing our website, booking an appointment, completing a form, or using our services (collectively, the “Services”), you agree to the terms described in this Policy. Pocket Physio is committed to protecting your privacy and maintaining the confidentiality of any information you share with us, in compliance with applicable data protection, privacy, and healthcare laws.
INFORMATION WE COLLECT
We collect various types of information to provide and improve our physical therapy and wellness services.
1. Personal and Contact Information
When you contact us, schedule an appointment, or fill out an intake form, we may collect:
• Full name
• Email address
• Phone number
• Date of birth
• Mailing or billing address
• Emergency contact details
2. Health and Treatment Information
When you receive services from Pocket Physio, we may collect:
• Medical history, relevant health conditions, or injuries
• Treatment goals and progress notes
• Referring physician information (if applicable)
• Insurance and payment details related to healthcare services
Note: Any health information collected is used strictly for treatment, payment, and operations purposes, and handled in accordance with privacy and confidentiality standards in the United States.
3. Automatically Collected Information
When you visit our website, we may automatically collect:
• Browser type and device information
• Pages visited, time spent on site, and navigation activity
• Cookies and analytics data
This helps us improve the functionality of our website and understand how visitors interact with our content.
4. Information from Other Sources
We may receive information from healthcare professionals, booking platforms, or partner organizations to facilitate your care or manage your appointments.
USE OF INFORMATION
We use the information we collect for the following purposes:
• Treatment and Care Delivery – assess, plan, and provide physical therapy and rehabilitation services tailored to your needs
• Communication – confirm appointments, send reminders, respond to inquiries, and share updates about your care or our services
• Billing and Operations – process payments, verify insurance (if applicable), and manage administrative functions
• Service Improvement – analyze trends, improve patient experience, and enhance the quality of our therapy and wellness programs
• Marketing (optional) – send newsletters, wellness tips, and promotional offers, if you have opted in
• Legal and Compliance – meet regulatory, legal, or professional standards for documentation and recordkeeping
We will never use your personal or health information for unrelated purposes without your explicit consent.
DISCLOSURE OF INFORMATION
We may share limited information only as necessary and permitted by law:
• With Healthcare Providers – to coordinate treatment or follow-up care with other medical professionals involved in your health management
• With Service Providers – such as electronic medical record platforms, appointment scheduling tools, or billing processors that support our operations
• With Legal or Regulatory Bodies – when required by law, subpoena, or government request
• With Your Consent – if you authorize us to share your information for purposes such as referrals, insurance claims, or wellness collaborations you approve
No personal or health information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
MANAGE YOUR PREFERENCES
We respect your privacy and allow you to make choices about how we use your personal information.
A. Email Communications
When you provide your email address, we may send you important updates, communications about upcoming events, or special offers, depending on your selected preferences.
Your consent to receive emails is not a condition of purchase of any Pocket Physio product or service. You can opt-out at any time by clicking the unsubscribe link in any email you receive or by contacting us at [email protected].
B. SMS Text Messaging and Phone Calls
When you provide a phone number, we may send you important updates, communications about upcoming events, or special offers, depending on your selected preferences. Message frequency varies, and standard message and data rates may apply.
Your consent to receive messages or calls is not a condition of purchase of any Pocket Physio product or service. We do not share your phone number or consent data with third parties for their own marketing purposes. For assistance, text HELP to +1 978 961 5169 or reply STOP to unsubscribe at any time.
Note: even if you opt-out of marketing communications, you may still receive important transactional or service-related updates.
Analytics
We use Google Analytics to analyze user interactions on our website. To learn more about Google Analytics’ information handling practices and how you can control the use of information sent to Google, please visit here. If you wish to prevent your information from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at here.
INFORMATION SECURITY
We implement appropriate administrative, technical, and physical safeguards to protect your data. This includes secure platforms, encrypted communications, and restricted access. However, no online platform can guarantee absolute security. By using our website or digital forms, you acknowledge that you do so at your own risk.
DATA RETENTION
We retain personal and health information for as long as required to:
• Provide care or follow-up services,
• Comply with medical recordkeeping laws,
• Fulfill insurance or billing requirements, and
• Meet professional or legal obligations
After the retention period, your data will be securely deleted or anonymized.
CHILDREN’S PRIVACY
Our Services may include physical therapy sessions for minors. We only collect information with the explicit consent of a parent or legal guardian.
PRIVACY POLICY UPDATES
We may revise this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on our website with a new effective date. If material changes occur, we will notify you via email or a website notice.
CONTACT US
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us at [email protected]
Copyright 2025, Pocket Physio, All Rights Reserved.